If you're responsible for supporting, repairing, and maintaining personal computers, malware is the #1 problem facing your users today. This workbook gives you the solution to all of these issues.
Be a hero to your clients and users
Virus and Spyware Remediation Workbook
Are you losing money (and credibility) on virus repairs?
A recent survey of computer repair shops and IT support organizations revealed that:
- Technicians may spend from three hours to three days on virus and spyware cleanup
- Some malicious software may not be removed successfully
- Some malware returns when the computer is put back into service
- ...Leaving the client unhappy
- ...And your organization looking inept
The old solutions don't work any more
- Viruses have become far more resistant to many of the traditional removal tools and methods
- Even the best tools, used improperly, may still be unable to remove the infection
- Viruses often block the technician from the programs they would normally use to find and remove malware
- Re-imaging the hard drive, while favored by many technicians, is rarely the solution the user wants -- the end result is frequently a computer that is very different from what the user had before the infection
What is the new solution?
The new solution is the Virus Remediation Training developed by Viruseminars.com. This training is normally presented in a hands-on classroom environment and consists of three parts:
- Education -- 4 hours of instruction
- Tools -- the proprietary Virus Repair Toolkit, on CD-ROM
- Methodology -- Step-by-step procedure for resolving these problems
The workbook includes the definitions, examples, and references covered in the training and is intended for technicians with CompTIA A Certification or equivalent experience.
The end result of following this methodology is a computer that runs faster and more reliably. In addition to being cleaned of viruses and spyware, it will also have other non-essential programs removed that may have caused the machine to run more slowly.
The examples used in this workbook are mostly from Windows XP, but the methodology is applicable to any modern version of Microsoft Windows. In addition to Windows XP, the same procedures apply to Vista, Windows 7, Windows Server 2003, and Windows Server 2008.
What results can you expect?
Graduates of this training report the following metrics as a result of the course:
- Over 90% of malware infections are found and removed
- Fewer than 10% of infections return when the computer is put back into service
- Repairs are completed in less than two hours
In addition to the methodology that leads to a complete system cleanup, this workbook also includes specific solutions for removing some of the most common examples of rogue security software. In some cases the obvious symptoms of infection may be resolved in as little as 5 minutes.
Graduates of the Virus Remediation Training seminar report outstanding results
Technicians who have completed the Virus Remediation Training offered in "live" seminars have high praise for the information and the methodology presented in this course. Now you can have the workbook with the information, examples, and methodology taught in the seminars.
See what some of our graduates had to say:
“My technicians said the training was excellent. And, after just the first session two of my technicians learned a technique that helped them solve a problem that very day.”
xNet Systems, Inc.
John Tate - Director of Technology Services
xNet Systems, Inc.
John Tate - Director of Technology Services
“This training was proven valuable almost immediately as one of my clients had a rootkit virus, one of the most difficult to remove. Because of this training, I was able to isolate and remove the virus quickly, as well as provide valuable tips to the client to prevent future attacks.”
Paladin Intellects, Inc.
W. Scott Latinis, COO
Paladin Intellects, Inc.
W. Scott Latinis, COO
"My time to repair virus and spyware infections has dropped to less than an hour and a half, and I’m confident now that I can fix any of these problems.”
DeviceLogix
Andrew Nugent - Computer Technician
DeviceLogix
Andrew Nugent - Computer Technician
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